Frequently asked
Things procurement and HR ask us most.
If you don't see your question here, call the workshop. We're happy to talk through it.
- What's your order minimum? +
- Embroidery: 12 pieces per design. Screen printing: 24 pieces per design and color combination. Promotional products vary by item — most sit at 50–100 units.
- How long does an order take? +
- Most program orders ship 10–14 business days from artwork approval. Rush production (5 business days) is available for active client accounts.
- Do you offer net-30 terms? +
- Yes, after the first program order is paid. Send your AP contact and we'll mail the credit application.
- Will you match my existing logo colors? +
- Yes. We pull PMS colors and keep archival thread cards on file so reorders match the original — even three years later.
- Can I see a sample before approving? +
- Absolutely. First-time program orders include a free physical sewn sample on the actual garment. Reorders are approved against your archival card.
- Do you do rush orders? +
- Yes, for active client accounts. Five-business-day rush carries a 20% rush fee. Three-day rush is occasionally possible — call first.
- What garment brands do you carry? +
- Carhartt, Port Authority, Sport-Tek, Nike, Under Armour, Bella+Canvas, Next Level, Richardson, Yupoong, and a dozen others. We'll match the brand to the use case.
- Do you ship outside Missouri? +
- Yes. We ship across the lower 48 daily. Our largest single shipment to date went to a client in Phoenix, AZ.
- What if a garment fails after a few washes? +
- If a Bookout & Co. embroidery or print fails before normal end-of-life, we replace it. No paperwork. Just send a photo.
- Can you handle direct-to-recipient gift shipping? +
- Yes. Send us an address list and we'll pack and ship to each recipient individually with handwritten notes.
- Do you do tag printing instead of woven labels? +
- Yes, on most cotton garments. It's the cleaner look most modern brands use.
- Can you store our archived files long-term? +
- Yes. Digitized embroidery files and approved screens stay in our archive for the life of the client relationship.
- What file format do you need for artwork? +
- Vector (.AI, .EPS, .SVG, .PDF) is best. We can work from high-resolution PNG or JPG, but logo cleanup may add to the timeline.
- Are you a certified woman-owned business? +
- Yes. Bookout & Co. is a state-registered woman-owned small business in Missouri.
Didn't find your answer?
Contact the workshop